Refund policy

Q-Faba's products come with a 14-day promise. That means our customers have 14 days after the delivery of their purchased items to request a return for a refund, or a replacement if needed.

To be eligible for a return or a replacement, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return/replacement, the customer who placed the order must email us at returns@qfaba.com. 

If your return or replacement is accepted, we’ll send you instructions on how and where to send your package. Please note, your returned product must be delivered to us within 7 days after it had been accepted for a return/replacement. Items sent back to us without first requesting for a return or replacement will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at returns@qfaba.com.